Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at kontakt@woolrex.ch. Please note that returns must be sent to the following address: AD IN Scholz, Seestrasse 139, 8704 Herrliberg, Switzerland. 

Items sent back to us without first requesting a return will not be accepted. 

If you have any questions about returns, you can always contact us at kontakt@woolrex.ch.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have received. Once the return is accepted, you can make a separate purchase for the new item.

European Union – 14-Day Withdrawal Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at kontakt@woolrex.ch.