We ship to Switzerland, Liechtenstein and Europe.

For shipments to other countries, please use our EU shop: www.woolrex.com

Shipping costs Europe (for orders under 450 CHF):

• Order value up to CHF 200: CHF 30
• Order value from CHF 200: CHF 20

Please note: International shipments may be subject to customs duties and country-specific taxes. These costs are the responsibility of the recipient (buyer).

Our product prices include Swiss VAT.

We process orders as quickly as possible. The typical time from order receipt to handover to the shipping provider is two days .

Once your package has been prepared for shipment, you will receive a shipping confirmation with a tracking number.

Our product prices include Swiss VAT.

For orders outside of Switzerland, customs duties or import fees may apply in the destination country. These costs are to be borne by the recipient. We have no influence over these fees and cannot predict whether or how much they will be charged.

Since customs regulations vary internationally, we recommend contacting the relevant customs office in advance.

If you notice the error before shipping, please inform us immediately at kontakt@woolrex.ch so that your data can be corrected if necessary.

If a package cannot be delivered and is returned to us, you will be responsible for the shipping costs. These costs will be deducted from the order value; the remaining amount will be refunded to you.

No, creating a customer account is optional. The advantage: you can save your delivery address and view your order history.

No. Unfortunately, that's not possible at the moment.

Yes, provided the order has not yet been processed. Please send an email with your order number and the desired item to kontakt@woolrex.ch .

You can easily place another order up to 45 minutes after your first one. Our system automatically combines orders with the same delivery address.

If you wish to cancel your order, please contact us at kontakt@woolrex.ch .

If your order has already been shipped, you must return the items to us in their original condition (unused, unopened, original packaging) before we can refund your payment.

Unless the return involves faulty or damaged goods, you are responsible for the return shipping costs. In addition, you will be charged a flat return shipping fee of CHF 29 , which we will deduct from your refund.

Returns are accepted within 14 days of receipt (postmark applies). You are free to choose your preferred shipping provider. Return shipping costs are the responsibility of the buyer; a flat fee of CHF 29 will also be charged.

The goods must be in the same condition: unused, with tags and in original packaging.

Please enclose a letter with the following information:

I hereby revoke the contract I concluded for the purchase of the following products:

Order number:
Name:
Address:
Signature:
Date:

Return address:

Upon receipt and acceptance, we will refund the amount (merchandise value minus shipping and return costs) as quickly as possible, but no later than 14 days after receiving the returned item, via the original payment method. Bank/credit card processing times may add further time.

Please contact us immediately by email at kontakt@woolrex.ch so that we can coordinate the next steps.

Merino wool offers several advantages, including:

• Thermal insulation: retains body heat and protects against cold.
• Moisture regulation: absorbs moisture and helps with evaporation.
• Odor-inhibiting: natural properties – often less washing required.
• Skin-friendly: pleasant for sensitive skin.
• Durable: robust with proper care.

Merino wool is breathable, temperature-regulating, self-cleaning, and antibacterial. It supports body temperature regulation in both summer and winter – especially valuable for babies, as they cannot yet fully regulate their own temperature.

Baby and children's clothing sizes are determined by the child's height. For a height of 53 cm, we recommend size 50–56 .

Age ranges are for guidance only. For gifts for newborns, we recommend size 62–68 if the newborn's height is unknown.

Rule of thumb for sleeping bag length: Body length – head length + 10 cm = sleeping bag length

Merino wool naturally has elasticity. Knitting techniques can enhance this effect – which is why merino baby clothes can often be worn for longer.

Long-sleeved shirts / sweaters

We provide the age as a guideline. The wool, in combination with the weave, has a slight stretch effect, which is why the shirts tend to run large.

Pure merino wool products do not need to be washed often – airing them out is usually sufficient.

If washing is necessary: ​​hand wash or machine wash up to 40°C .

• Select the delicate, hand wash or wool wash program.
• Spin speed: max. 60 revolutions
• Close zippers; ideally use a laundry bag.
• Do not use fabric softener or hygiene softener.
• Do not tumble dry

Use a special wool detergent (e.g., Perwoll ) or shampoo. Baby detergents (e.g., Filetti Sensitive) are not suitable for merino wool.

When hand washing, do not scrub vigorously and do not wring.

Many detergents – even those labeled "gentle" or "sensitive" – are alkaline. Wool is an animal fiber and, like human skin, has a low pH value. A wool detergent is therefore acidic to neutral to prevent the fiber from drying out.

Merino wool is comparable to human hair – therefore, shampoo can also be used on it.

Our baby clothes use heat transfer labels: recyclable and comfortable because they don't scratch. These labels are heat-sensitive – please do not iron over the label area. Tumble drying can also cause the label to detach.